Frequently Asked Questions
WHEN IS CHECK IN / CHECK OUT TIME?
Check-in is at 3pm and check-out at 12pm.
IS EARLY CHECK-IN POSSIBLE?
Yes, guests can request early check-in by calling our front desk at 214.261.4555. Early check-in is based on availability.
IS LATE CHECK-OUT POSSIBLE?
Yes, guests can request late check-out by calling our front desk at 214.261.4555. Late check-out is based on availability.
DO YOU HAVE ON-SITE PARKING? HOW MUCH IS PARKING?
Yes, we offer valet parking. Our daily rate is $20 per day. Our overnight valet parking is $45 per night. Event parking is $20 per day. We also offer validated parking for up to 2 hours for our restaurants and bars.
IS THE HOTEL PET FRIENDLY?
At the Joule, we know pets are family and we always look forward to welcoming them during your stay. Please read more about our pet policy guidelines.
DO YOU HAVE ADA ACCESSIBLE ROOMS?
The Joule is committed to providing accessible accommodations for our guests. Please review the information on our Accessibility Page to see the hotel features and room types that are available.
IS THERE A FITNESS CENTER AT THE HOTEL?
Yes, our fitness center is open twenty-four hours a day.
WHAT METHOD OF PAYMENT DOES THE HOTEL ACCEPT?
Credit cards accepted: American Express, Visa, Master Card, Diners Club, Discover
IS THERE HOUSEKEEPING SERVICE?
Yes, we offer daily housekeeping services to each guestroom.
IS THERE ROOM SERVICE?
HOW TO MODIFY OR CANCEL A RESERVATION?
WHAT TIME IS THE POOL OPEN?
Our rooftop pool is closed for the season and will reopen next summer 2023.
WHAT TIME IS THE SPA OPEN?
The Spa at the Joule is open daily from 7:30am-9pm.